Two people shaking hands. customer Service

Customer Service. The Friendly Chap Waiting to Assist

Customer service is more than just ensuring client satisfaction, it’s about building and maintaining a long lasting relationship. Customer Service stands firm at the forefront of your favourite retailer’s door. He welcomes you with his subtle charms, being witty yet polite, making you feel comfortable in his presence. If successful, you and Customer Service will become great friends. You will …

Colourful computer coding at forefront, with artificial intelligence in the background

Artificial Intelligence Needs You

Artificial Intelligence (AI) now ranges across a wide spectrum. In the last decade AI has fixed itself upon us, but has it created a codependency between human and machine in the workplace? Lets begin with Siri. With an assortment of solutions and anecdotes, Siri has become a firm favourite amongst the masses. Where would the modern world be without this …

face-to-face training is still important in the digital age

Face-to-Face Training vs Online Learning

Face–to-face training is still the most effective way to learn, even with the emergence of online learning. Although users irrespective of time or location can access online learning, not all skills can be learned online. This is especially true of students who are looking to provide a bespoke service, reaching world-class standard. Traditional face-to-face training therefore has many advantages, including …

Beyond The Box member helps at charity event, hosted by Independent Options

Actively Working Beyond The Box With The Local Community

Here at Beyond The Box we live our values both in and out of the workplace, and this week we helped local charity, Independent Options, at their annual Easter Egg Hunt! Keeley Sawdon-Molloy, Social Media and Content Marketing Executive for Beyond The Box, assisted Independent Options at their Easter Fair on Sunday 23rd April 2017. Independent Options is a local …

A picture of people holding their phones to the sky. Express importance of remaining human in digital age.

Remaining Human In The Digital Age

The digital age allows businesses to engage on a global scale, but can it promote high levels of workforce engagement? The answer is yes.  Yes, it can, but it must be taken advantage of in the correct environment. Creating an environment that optimises human engagement will emphasise the importance of keeping your humanity. Companies everywhere are under a tremendous amount …

Beko Training team, provided by Beyond The Box, receiving their award for Best Training Award for Major Domestic Appliances at IER Awards 2017

Beyond The Box Leaves Competitors in a Spin at The IER Awards

Beyond The Box left competitors in a spin last Thursday, at The Innovative Electrical Retailing Awards, 2017. Here, at Beyond The Box, we have teamed up with Beko PLC, supplying them with talented and enthusiastic members to join their Training Team.  On 30th March, 2017, our Beko Training Team won the Best Training Award for Major Domestic Appliances at the …

A Huge Thank You From Circus Starr

Here at Beyond The Box we do everything in our power to create a comfortable and inclusive environment in which everyone can enjoy and succeed. We aim to live our values each and every day, both in and out of the workplace, and this week we donated enough money to secure fifteen seats with Circus Starr! Circus Starr is a …

Conference Hall at The Strategy and Marketing Indaba, London 2017

The Strategy And Marketing Indaba, 2017

  The Strategy and Marketing Indaba, 2017, promised to be a life-changing experience, with speakers from across the globe attending the event. Christine Knott, Managing Director of Beyond The Box, reflected on her own experiences, and explained how they have moulded her business techniques. Here at Beyond The Box we believe one of the greatest investments a business can make …

training ambassador

Exciting Opportunity To Join Our Team As A Training Ambassador!

We’re on the hunt for a confident and enthusiastic Training Ambassador to join our team! Ideally based in Glasgow or Edinburgh, the purpose of the role is to deliver high levels of training on behalf of Beko, Blomberg, Leisure, Flavel and Grundig. Through developing relationships with customers, and being an ambassador to the brands, the role of the Training Ambassador …

Don’t leave Me Hanging On The Telephone

Building rapport is one of the fundamental aspects of positive communication, and once achieved it can enable you to obtain your goals. Through building a working relationship you become able to not only establish the likes and dislikes of your customers, consumers, colleagues and co-workers, but you also gain their trust as well.  It is important to remember that confidence is deemed the …