People training

When it comes to people training, our expert trainers are able to develop the skills, confidence and commitment within a team or individual to help them make the changes required to deliver a client's aims and objectives.

Training Skills

As a company we offer the following training options:
1. One-off training courses
2. Modular, multi-level based 'soft skills' training packages incorporating one-on-one, group and self-study, covering:

Sales
Effective sales for retail staff
Sales skills: selling to the buyer
Managing a sales force in the retail world
Managing a sales force: selling to the buyer

Customer care
Customer care in the retail environment
Customer care for every business

Management
Supervisory skills
Management skills
Leadership skills
Managing and implementing change
Six Sigma Principles
Project management

Telephone
Telephone skills delivering customer care
Telephone skills for inbound calls
Telephone skills for outbound calls
Effective selling by telephone

Skills
Effective Presentation Skills
Training the Trainers

Personal Development
Assertiveness
Motivation
Goal setting
Communication in the workplace
Life/Business coaching

Effective Staff Training

Effective staff training ensures that those working on your behalf to promote your brand:

• Are confident and motivated
• Have positive brand perception, focus and loyalty
• Can communicate your services or products in the most effective way
• Can handle stressful situations well
• Can deliver the highest levels of customer care consistently

Bespoke training programmes

Our typical training projects include:

• A clear, detailed training needs analysis
• The provision of suitable solutions to raise staff awareness
• Delivery, focused on accelerated training techniques and learner styles that lead to enhanced skill levels. It goes without saying that our projects include a wide range of training vehicles and mediums
• Working with you to agree suitable mechanisms for measuring success and achievement against agreed outcomes and objectives. Training tools that we produce, which will enforce key messages - all part of our design process.

Interactive and enjoyable training

The elements of fun and involvement set the tone and are seen as high on our agenda during any training programme. We add value to a client's investment by taking time to thoroughly understand the roles of the people we are training, as well as embracing their normal working environment. This ensures that a client's established working processes are taken into account and are reflected in all training in turn benefiting the client as the individuals being trained can apply their new work skills/tools straight away.

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Contact us today to find out how we can help with your training needs.