Image showing description of workers feelings

Emotional Intelligence in The Workplace

Emotional intelligence in the workplace- it’s more than just a feeling. Staring into the lifeless face of your computer screen you begin to question your own importance, are you more than just a machine? The obvious answer is of course you are; you’re a human being with so much to give, your complex nature can never be replicated by a …

Transfer- A Journey logo

Transfer- A Journey

We are delighted to announce that here at Beyond The Box HQ we are partnering with Polkadot Consultants Ltd, leaders in this specific area of Equality and Diversity, in offering the innovative seminar, Transfer- A Journey. Transfer approaches understanding the Trans* experience from a non-Trans* perspective, and will be a vital tool in any organisation’s Equality and Diversity portfolio.  Aiming …

driving brand loyalty

Driving Brand Loyalty

Driving brand loyalty requires a deep amount of commitment from a brand. Brands need to humanise the shopping experience that they offer to their customers; identifying their customer’s wants and needs by speaking to them through emotional and connected values. So, how can your brand connect with customers through emotion?   Of course, brands need to ensure that their branded communication …

Two people shaking hands. customer Service

Customer Service. The Friendly Chap Waiting to Assist

Customer service is more than just ensuring client satisfaction, it’s about building and maintaining a long lasting relationship. Customer Service stands firm at the forefront of your favourite retailer’s door. He welcomes you with his subtle charms, being witty yet polite, making you feel comfortable in his presence. If successful, you and Customer Service will become great friends. You will …

Colourful computer coding at forefront, with artificial intelligence in the background

Artificial Intelligence Needs You

Artificial Intelligence (AI) now ranges across a wide spectrum. In the last decade AI has fixed itself upon us, but has it created a codependency between human and machine in the workplace? Lets begin with Siri. With an assortment of solutions and anecdotes, Siri has become a firm favourite amongst the masses. Where would the modern world be without this …

face-to-face training is still important in the digital age

Face-to-Face Training vs Online Learning

Face–to-face training is still the most effective way to learn, even with the emergence of online learning. Although users irrespective of time or location can access online learning, not all skills can be learned online. This is especially true of students who are looking to provide a bespoke service, reaching world-class standard. Traditional face-to-face training therefore has many advantages, including …