The courses we offer
The retail sector is so diverse, covering not just customer care issues, but also individual development and management issues. Our specialist involvement in retail over many years means that we have delivered so many courses, we’ve almost certainly got the answer to any of your training needs.
What training do you need?
We offer sales training for both product and skills, training for business to business (b to b) and business to customer (b to c).
All Beyond The Box training solutions are tailored to fit your specific business needs, objectives and budgets – just like a bespoke suit or outfit. Having said that, here are some of the most popular themes that we cover.
Appraisal and performance
Business to business selling
Coaching for success
Customer experience and care
Dealing with change
Dealing with difficult customers
Leadership and teams
Managing effective meetings
Managing your staff
Point of sale
Problem solving and decision making
Recruiting for success
Sales training – see the elements in our Sales Maker programme
Train the trainer
Upselling and cross-selling
Once we’ve analysed your needs and we understand the many factors involved, we’ll recommend the most suitable training approach. Ideally it will involve interactive training and coaching programmes, either face to face or techno-driven.
Having delivered the agreed solution, we’ll evaluate and measure the success of the training against your objectives. We’ll work with you to create KPIs linked to the new skills, so that managers can work with their teams to ensure their performance improves. Ongoing support on a tactical or retained basis can then be provided to ensure continuous progression and return on investment.
Beyond The Box tailored training can provide your staff with the confidence, skills and ability to achieve consistently better results and help to create positive cultures and behaviours.
How can we help you meet your objectives? Contact us today on either 0845 270 6520 or send your enquiry by Email.