Working with some of the biggest brands in retail and supply, we train people in retail to sell more products, to raise average transaction values and improve conversion rates.
For highly effective sales, upselling, cross selling, POS, merchandising, window dressing – Beyond The Box is the place to come!
Switched on retailers understand that customers want to visit stores and be welcomed by genuinely interested and engaged sales staff. When we have trained your people, you can be confident that they will not only know how to achieve such a positive customer experience, but also, crucially, how to maintain this day in and day out.
Our Change Reaction training model is engaging and creative and continues to be proven as highly effective. Our methods are geared to ensuring that delegates “learn, remember and do” and that your managers are equipped with tools and techniques to monitor and manage progress. This in turn delivers for you a quicker return on your investment.
Change Reaction teaches, develops, inspires and embeds effective sales techniques that create excellent habits, and lively and committed mindsets.
we energise and re-energise sales teams
we show how to raise average transaction values
we develop the ability to improve conversion rates
we improve the customer experience
– all with the simple aim of increasing profit for our clients.
See who we’ve helped.
Beyond The Box offers an ‘holistic’ approach, a comprehensive three step programme whereby we create a selling legacy for your business.
Three step programme
- Step 1
We introduce people to selling techniques and educate them in new skills, matching our delivery to the pace of selling they need.
- Step 2
We train their supervisors and managers in how best to help their staff as they introduce and practice these new skills in the workplace.
- Step 3
We coach all your people in applying and embedding these and more skills with ongoing help to ensure continuous improvement and development.
Over time, we enable you to become more self sufficient as you develop and maintain your selling legacy in your business. Beyond The Box gives you skilled, knowledgeable and motivated people and a better return on your investment.
Here are a few examples
“Dixons Retail has worked with Beyond The Box on several different projects over the last few years, the main one being the creation and development of a highly successful field product training team.
This required Beyond The Box to work closely with us to fully understand our store operating model, sales model and the specific needs of colleagues and their individual training plans. They also needed to work with manufacturers to support with the building of product knowledge across a wide cross-section of product categories.
Our KPIs and expected ROI for this programme have all been exceeded, particularly and most importantly those concerning customer satisfaction and customer advocacy, both of which are a positive reflection of the improved knowledge and improvement in the overall customer experience that our colleagues have been able to provide.”Chris Barrell, Head of Product Training, Training & Development (Dixons Retail)
“What a good course, great energy throughout. I learned and refreshed vast amounts of information. Thoroughly enjoyed all the interactive work. The trainer was very clear, informative, enthusiastic and patient.”
HP, [Stena Line]
“I commissioned Beyond The Box to provide retail training to employees at our new charity shop with the objective of increasing sales and improving customer service to local people. Following Christine’s training day which included the provision of written materials, recommendations and guidance, this has now achieved the required results.
Employees and volunteers now have more confidence in speaking with customers and in displaying goods. Tangible benefits are of increased efficiency in volunteers working as a team, in processing goods and in creating more attractive shop displays.
New housekeeping rotas are running efficiently, all volunteers are trained in every aspect of the duties they are asked to perform: we are currently having a greater volume of donations to sort and price and all volunteers are now assisting with this to make the merchandising process more efficient.
Improved engagement with customers in asking open questions, the importance of displaying merchandise and motivating volunteers are all crucial aspects of a successful operation and the training received from Beyond The Box has ensured much improved effectiveness in all these areas.”Hazel Jackson, Human Resources Manager (Age Concern Bradford & District)