Retail Training for Indesit
Enhancing Communication Through NLP
Indesit Company is a top three European household appliance manufacturer, with brands such as Indesit, Ariston and Hotpoint. They recognised the importance of NLP in increasing the effectiveness of their sales force.
Indesit Company asked Beyond The Box Ltd, who specialise in NLP training, to develop and host a course on ‘Communication in the Workplace’.
This course proved so successful that Indesit Company then commissioned a series of basic and advanced communication training programmes. The programmes covered the key elements of communication and reviewed its importance in the workplace (most companies cite lack of communication as a key issue of concern).
Beyond The Box looked at how communication takes place and how it could be made more effective. The training took into account the (then) increasingly important channels of contact such as Email and text messaging. They also investigated how these channels could be maximised as cost -effective and timely methods to add value to the communication process.
“Best course I’ve been on for content and practicality.”
“Thank you – I have set myself a goal for the next six weeks, prior to a meeting with a customer.”
“Going forward I can use the new skills. I like the way the course was set up and how the content was useful to our daily routine.”
“I will send my team on the course!”
“Good to attend a course which teaches new concepts. I learned some useful skills that I will definitely put into practice.”
“Very good course, would recommend it to all that manage people or work in project teams.”
“The courses have proved highly popular at Indesit Company and are always fully booked.”